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FAQs

Frequently Asked Questions

Learn more about what living at Rise at West Campus means. We’ve answered some of the questions we get asked the most. If there is anything else you would like to know, feel free to reach out and say hello.

› How do I apply for an apartment?

Our online application is easy and only takes 15 minutes to complete. Start by creating your account. From there, fill in the information requested and take a quick survey just in case we need to match you with a roommate. Once you input your guarantor information and other financial details, you’ll be on your way to signing your own personalized, individual lease agreement. For any questions along the way, contact our leasing office and one of our friendly team members will be happy to assist you.

› What is an individual lease?

An individual lease means independence. When you lease an apartment at Rise at West Campus, you’ll sign your own lease agreement. That means that you will be responsible for your portion of the rent, and nobody else’s. The rent you pay pertains to your bedroom and your share of the total cost of the unit. No more worrying about anybody’s finances but your own!

› Will I need a cosigner for my lease?

At Rise, we don’t require cosigners for our leases. Instead, we require guarantors. Learn about guarantors below.

› What is a guarantor?

Guarantors are a third party outside of a tenant and a landlord that ensure the timely, full payment of rent. Usually, these are financially stable individuals close to Rise residents.

› Does Rise at West Campus offer SMART housing?

Yes, in compliance with the City of Austin’s SMART housing program, Rise at West Campus offers a selection of affordable units to qualified applicants.

› What is SMART housing?

The City of Austin offers the Safe, Mixed-Income, Accessible, Reasonably Priced, Transit-Oriented (SMART) housing program to qualified students to make the cost of housing more affordable. Students that meet the qualifications are able to rent specified apartments at lower rates.

› How do I qualify for SMART housing at Rise at West campus?

To receive SMART housing at Rise at West Campus, you must either be the recipient of need-based financial aid or fall within the low-to-moderate income bracket.

Once you qualify, you must provide Rise with documentation either by sending a screenshot of your need-based financial aid on your UT Direct CASH page OR submitting a copy of one of the following documents if you qualify based on income:

• W2
• 1040
• A letter from an employer
• Three pay stubs

After we have verified your documents, we’ll generate your SMART lease and send it to you for signature!

› Do apartments come furnished?

Yes! Apartments are fully furnished from the day you move in. Each Living room comes complete with a sofa, coffee table, SMART TV, and media stand. Kitchens are decked out with barstool seating, quartz countertops, a large-basin sink with a faucet sprayer, and stainless-steel appliances including oven with full stovetop, microwave oven, refrigerator, and dishwasher. Bedrooms each come with a full-size bed with memory-foam mattress, under-bed storage, SMART TV, desk, chair, and closets with standard closet shelving. Bathrooms have quartz surface vanities and shower rods. Your apartment home also features wood-style flooring, USB power outlets, and an in-home stackable washer and dryer. Our custom-designed furnishings are tailored to the floor plan you choose!

› What floor plans are available?

Rise layouts are perfect for a solo space or room for you and your crew. Check out the floor plans we offer below:

• Studio, 1 Bathroom
• 2 Bedroom, 2 bathroom
• 4 Bedroom, 2 bathroom
• 4 Bedroom, 4 bathroom
• 5 Bedroom, 3 bathroom
• 6 Bedroom, 6 bathroom

› Is parking available?

Rise residents may choose to reserve a spot in our secured parking garage for their vehicles. Got a bike? We have a secure, indoor bike storage to make getting to and from your wheels simple. To discuss reserving your personal parking spot, contact our leasing office. Spaces are limited! Call to inquire about a parking spot today.

› Does Rise at West Campus have security?

The safety of our residents is our first priority at Rise at West Campus. We have round-the-clock HD camera surveillance, Salto electric unit key fob, and a virtual doorman courtesy of Butterfly MX to help keep the community secure.

› Are pets allowed?

Absolutely! You and your furry friends are more than welcome to call Rise home. Please ask a leasing agent how you can register your pet!

› Where does my mail go?

Each unit at our apartments in West Campus has its own mailbox in the mailroom. All mail for the entire unit will be delivered there. If a package doesn’t fit in the mailbox, it will be delivered to our leasing office.

› How do I pay my rent?

We make things easy with our online Resident Portal. Paying rent is done completely online and can even be automated. When you become a resident, you’ll create an account to access your Resident Portal, where you’ll see an option in the dashboard to pay your rent each month.

› How can I make a maintenance request?

You can also use the Resident Portal to submit maintenance requests. You can see a log of the maintenance requests you’ve submitted and the status of each. You can navigate to the maintenance tab in the portal, or you can simply press the “Submit Maintenance Request” button on the homepage of the dashboard.

› Who can access the amenities at Rise at West Campus?

The amenities at our apartments in West Campus are available exclusively to residents and their guests – it’s one of the amazing perks of living at Rise.

› What utilities are included with rent?

When you pay rent at Rise, you’re getting more than just an apartment. You’re getting access to a wealth of amenities unlike anything else in Austin. You’re getting utilities like water, sewer, trash, and blazing-fast WiFi included in your rent. But most of all, you’re joining a community of explorers and adventurers.

🎉
Sign In 48 Hrs To Receive $2,000 OR Rates Starting At $1,074

+ waived fees! Contact the leasing office for details.

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